Lane on…Coolumbus: Wishing you were here
February 10, 2012
It will be no surprise that I love Columbus and am an unapologetic fan. Now that I’m part of the Columbus Chamber’s Small Business Council you can expect it to be worse. Hopefully not insufferable. I saw recently that Columbus made a list of the 50 happiest cities to work in. Nice job and well deserved everyone! Here are a few anecdotes to reinforce why:
- A friend of mine, who was CFO for a division of a Fortune 100 company, transferred to Chicago after spending about 5 years here with one of their acquisitions. When he was here he used to brag that he had a 7 minute commute. In Chicago, however, he said that if he had to be in both of the company’s Chicago locations in the same day, he was likely to spend half his day in the car.
- We have the largest university in the US here in Columbus, in the form of The Ohio State University. But even as large as OSU is, we have 13 other excellent institutions of higher learning (at least) and that means we have a highly educated young workforce available to build our businesses with.
- In last year’s Inc 5000 list, a tremendous number of the winners were based right here in central Ohio.
I’m speaking in an upcoming seminar about the cost of Customer Satisfaction and would appreciate your input:
- What do you think makes central Ohio so sticky?
- Why do people resist being relocated to Columbus and then refuse to leave?
- What do you think makes customers (residents) of central Ohio satisfied?
- What are the high impact/low cost items that we could better leverage?
Comment now, join us in April to discuss the cost of customer satisfaction, and in the meantime, wish you were here, it’s great in Coolumbus!
Author’s note: The “Coolumbus” tag within my blog is a response to the fact that I don’t see enough about our great city and its many cool things. So ridicule if you will, this is just my idea of what’s cool in Columbus or “Coolumbus”. Click here to read other Coolumbus posts.
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