The support technician will be responsible for computer and network helpdesk support for GBQ personnel.

Tasks:

  • Provides support to users with everyday general IT support issues.
  • Performs software installations.
  • Prepares online documentation for new software releases.
  • Maintains desktop and laptop computers with the latest software, firmware and BIOS. This involves online research to determine the latest software patches and developing a plan to roll out to all computers.
  • Assist with personnel moves, laptop imaging and other equipment deployments.
  • Provides five-star technical support to employees for computer/printing/applications.
  • Performs support for Apple and Android devices.
  • Has the ability to work and make decisions without constant supervision.
  • Collaborates with Director of IT to review, analyze and determine helpdesk priorities.
  • Performs system backups and file restores for employees.
  • Manages printer toner and arranges for service on all printers.
  • Keeps users informed on current helpdesk issues and progress being made.
  • Calls software/hardware vendors to resolve issues when needed.
  • Collaborates with the IT group to stay ahead and effective with delivering IT solutions to the firm.

Profitability:

  • Tracks and reports actual client-related time.
  • Involvement with internally focused projects to improve procedures by participation in committees, technical training, HR initiatives and other firm related projects.

Practice Growth:

  • Identify opportunities to reduce firm costs.
  • Provide services in addition to core services.

Client Focus:

  • Provides a high quality, accurate work product to both internal and external clients.
  • Provides solid support to professional staff and responds to requests in a timely manner.
  • Demonstrates comprehension of relevant accounting knowledge, technology concepts and other methodologies.

Brand Culture/Development:

  • Exemplify the Brand Attributes of the firm.
  • Comply with all policies and procedures of the firm.
  • Demonstrate the ability to work individually or in a team environment and address conflict with peers and superiors.

Work Experience and Education:

  • Associates degree in Computer Science equivalent combination of education and experience.
  • Minimum of 2 years of hands-on experience in the helpdesk/computer support environment.
  • Helpdesk duties or computer configuration/set-up operations as well as customer service background.
  • Must be proficient with Windows Operating Systems, and MS Office Suite (Outlook, Word, Excel, Powerpoint and Access) and Dell hardware.
  • Focused on resolutions and productivity. Good judgment and decision-making skills. Ability and flexibility to adapt to change quickly.
  • Must possess strong hardware and software troubleshooting skills to solve problems.
  • Strong interpersonal skills with the ability to maintain a professional demeanor and work with people at all levels internally and externally.
  • Customer service focus in all areas including internal clients and external clients.

Organizational Relationships:

  • Will report directly to a Performance Manager who will provide any necessary guidance relative to work performance through the formal evaluation process.

Special Requirements:

  • Must be able to lift at least 50 lbs. to include computer monitors, shipments and computers.
  • Ability to work evenings and weekends based on time of year and client demands.

 

Job Application Form

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